\label{glossary}
\begin{tabular}{l l}
ATLAS& name of the SAP package \tabularnewline
AKIM & name of the knowledge database of FAST team \tabularnewline
BIS  & \tbf{B}usiness \tbf{I}nfrastructure \tbf{S}upport \tabularnewline
CAB  & \tbf{C}apital \tbf{A}ppropriate \tbf{B}udget \tabularnewline
CIP  & \tbf{C}ontinuous \tbf{I}mprovement \tbf{P}lan \tabularnewline
CMDB & \tbf{C}onfiguration \tbf{M}anagment \tbf{D}ata\tbf{B}ase \tabularnewline
CTM  & \tbf{C}onnect \tbf{T}o \tbf{M}ars \tabularnewline
EBC  & \tbf{E}ffective \tbf{B}usiness \tbf{C}hange \tabularnewline
ESP  & \tbf{E}ffective \tbf{S}upport \tbf{B}usiness \tabularnewline
FAST & \tbf{F}rench \tbf{A}pplication \tbf{S}upport \tbf{T}eam \tabularnewline
GIST & \tbf{G}lobal \tbf{I}nfrastructure \tbf{S}trategy \tbf{T}eam \tabularnewline
GDST & \tbf{G}lobal \tbf{D}evelopment \tbf{S}trategy \tbf{T}eam \tabularnewline
GSST & \tbf{G}lobal \tbf{S}upport \tbf{S}trategy \tbf{T}eam \tabularnewline
GSM  & \tbf{G}lobal \tbf{S}ystems \tbf{M}anagement \tabularnewline
GTS  & \tbf{G}lobal \tbf{T}echnology \tbf{S}upport \tabularnewline
HAG  & \tbf{Hag}uenau, one of \MARS{}' sites \tabularnewline
ITIL & \tbf{I}nformation \tbf{T}echnology \tbf{I}nfrastructure
\tbf{L}ibrary \tabularnewline
ISDN & \tbf{I}ntegrated \tbf{S}ervice \tbf{D}igital \tbf{N}etwork \tabularnewline
LAS  & \tbf{L}ocal \tbf{A}pplication \tbf{S}upport \tabularnewline
MATCH& \tabularnewline
MPLS & \tbf{M}ulti \tbf{P}rotocol \tbf{L}abel \tbf{S}witching \tabularnewline
MTO  & \tbf{M}oun\tbf{t O}live, one of \MARS{}' sites \tabularnewline
OCS  & application name of the VMI solution used in Europe \tabularnewline
RADAR& \tabularnewline
RS   & \tbf{R}egional \tbf{S}upport \tabularnewline
SPOC & \tbf{S}ingle \tbf{P}oint \tbf{O}f \tbf{C}ontact \tabularnewline
VMI  & \tbf{V}endor \tbf{M}anaged \tbf{I}nventory \tabularnewline
VPN  & \tbf{V}irtual \tbf{P}rivate \tbf{N}etwork \tabularnewline
XML  & e\tbf{X}tensible \tbf{M}arkup \tbf{L}anguage \tabularnewline
\end{tabular}
